Office and Intake Specialist Manager

Every day, people across Illinois are denied the basic rights to which they are entitled under the law simply because they can’t afford a lawyer. It’s our mission to change that.

Prairie State Legal Services, Inc. is seeking a candidate to join our team in the Telephone Counseling Department. Office and Intake Specialist Manager at PSLS provides a wide range of administrative support to ensure the department runs smoothly. PSLS provides a wide range of legal support to some of the most vulnerable members of our communities, with a focus on assisting with legal problems that impact the ability of our clients to meet their basic human needs, including physical safety, access to healthcare, adequate housing, and financial stability. PSLS is the only legal aid organization in the majority of our area, and we pride ourselves on providing high-quality legal services to our clients while fostering a work environment that is motivating, collaborative, and rewarding, with plenty of opportunities for professional growth.

Responsibilities
Among other duties as assigned, the Office and Intake Specialist Manager will:

• Supervise all the day-to-day work of the Telephone Counseling Intake Specialists
• Manage the administrative operations of the PSLS Telephone Counseling service
• Oversee administrative tasks such as managing phone tree and online intake settings
• Process time sheets for all TC Staff
• Manage reimbursement forms to Admin for reimbursement
• Work with the Director of Intake Services to hire intake specialists
• Work with HR to onboard all new staff
• Visit the office of the new staff to complete onboarding and provide equipment
• Order and maintain office supplies for Telephone Counseling staff
• Address client inquiries, concerns, and feedback promptly and professionally
• Conduct client intake as needed
• Telephone Counseling Service staff work remotely; travel to the West Suburban office will be required for training and meetings

Salary and Benefits
The Office and Intake Specialist Manager position is a full-time position at 37.5 hours per week. PSLS offers a salary that is competitive with similar organizations. The salary range of this position is $38,000 to 48,983 annually. The starting salary for the successful candidate will be determined based on prior relevant experience. PSLS is committed to providing an excellent, comprehensive benefits package to its full-time employees that includes:

• Health insurance, including the opportunity to qualify for a wellness credit
• Dental Insurance
• Vision insurance
• 403b retirement plan, including employer contributions
• Training and education program
• PTO that starts at 3 weeks/year and increases with additional years worked at PSLS
• Paid Sick Leave
• 6 weeks of paid parental leave after one year of employment
• 12 paid holidays

Qualifications

• High School Diploma, GED, or equivalent and either one additional year of relevant education or three years of experience in the legal field
• Excellent organizational skills
• Excellent oral and written communication
• Strong computer skills, including proficiency using Microsoft Word and Excel
• Strong interpersonal skills and the ability to work effectively as a team member
• The ability to cultivate and maintain strong relationships with program volunteers and community leaders
• The ideal candidates will have a demonstrated commitment to serving disadvantaged populations, and we will give preference to candidates who have knowledge of poverty law and experience providing services to low-income individuals
• Spanish language proficiency is preferred but not required

Application Details – Resumes accepted until position is filled
Please indicate “Office and Intake Specialist Manager -Telephone Counseling” in the subject line and email a letter explaining your interest and experience, resume, and three references to careers@pslegal.org.

Prairie State Legal Services is committed to creating a diverse and inclusive working environment and is proud to be an equal-opportunity employer. We recruit, employ, pay, and promote qualified applicants and employees without regard to race, ethnicity, color, religion, gender, gender identity, expression or presentation, sexual orientation, national origin, genetics, disability, age, or any other legally protected status.

The Organization
Prairie State Legal Services is a nonprofit civil legal aid organization that has served northern and central Illinois for more than 40 years, maintains 11 office locations, and has a staff of over 175 employees, including training and litigation staff with extensive experience. Our 36-county service area includes rural communities, suburban areas, and mid-size urban cities, which necessitates the development of diverse strategies, and we encourage our staff to cultivate and utilize creative approaches to reach and serve our client population. Employees of PSLS benefit from the expertise and community connections of their local office staff, along with robust program-wide resources. We strive to provide an array of services responsive to the needs of our clients and, therefore have developed several specialized projects and maintain one of the most productive pro bono programs in the nation. PSLS has excellent fiscal controls and upholds the highest rating from Charity Navigator and Guidestar. For more information regarding PSLS services and operations, please visit our website at www.pslegal.org.